Animated GIF not working

The issue with the animated GIF not rendering correctly in the Hey email client is due to their "anti-tracking" feature. It is recommended to send the email out as is, as it renders fine in other email clients like Gmail and Outlook on Windows.

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andrewtimberlake avatar

andrewtimberlake

4 months ago

I’ve included an animated GIF in a campaign email. It shows up correctly in the editor, but when I send a test email, it is being included as a .gif image and not rendering correctly.


driaug avatar

driaug

4 months ago

Open-Source ContributorTeamUpdates

Hey there! What is your project’s name? I’ll take a look :)


andrewtimberlake avatar

andrewtimberlake

4 months ago

BBFF Editor


driaug avatar

driaug

4 months ago

Open-Source ContributorTeamUpdates

I'm assuming you're talking about the gif at the top of the email right?


driaug avatar

driaug

4 months ago

Open-Source ContributorTeamUpdates

Which email client are you using to view the email, it renders fine for me in Gmail!


andrewtimberlake avatar

andrewtimberlake

4 months ago

I’m using Hey


andrewtimberlake avatar

andrewtimberlake

4 months ago

Thanks, it might be them who are messing up the GIF then. I’ll get on to their support.


driaug avatar

driaug

4 months ago

Open-Source ContributorTeamUpdates

Would mind sending me a picture of what it looks like for you? Does it render weird or not at all?


driaug avatar

driaug

4 months ago

Open-Source ContributorTeamUpdates

Just tried with Outlook on Windows which renders it fine as well :)


andrewtimberlake avatar

andrewtimberlake

4 months ago

It looks like their “anti-tracking” is changing the image

Image

andrewtimberlake avatar

andrewtimberlake

4 months ago

Thanks for checking in other email clients. I’ll send it out.