Animated GIF not working
The issue with the animated GIF not rendering correctly in the Hey email client is due to their "anti-tracking" feature. It is recommended to send the email out as is, as it renders fine in other email clients like Gmail and Outlook on Windows.
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![andrewtimberlake avatar](/_next/image?url=https%3A%2F%2Fcdn.discordapp.com%2Favatars%2F530358055880359961%2F85f5954addccabc0d4b69e46a3866304.webp&w=128&q=75)
andrewtimberlake
6 months ago
I’ve included an animated GIF in a campaign email. It shows up correctly in the editor, but when I send a test email, it is being included as a .gif image and not rendering correctly.
![driaug avatar](/_next/image?url=https%3A%2F%2Fcdn.discordapp.com%2Favatars%2F335852358598918145%2Fa9178d0fac8b29f7ceeca957c253f5cb.webp&w=128&q=75)
driaug
6 months ago
Hey there! What is your project’s name? I’ll take a look :)
![andrewtimberlake avatar](/_next/image?url=https%3A%2F%2Fcdn.discordapp.com%2Favatars%2F530358055880359961%2F85f5954addccabc0d4b69e46a3866304.webp&w=128&q=75)
andrewtimberlake
6 months ago
BBFF Editor
![driaug avatar](/_next/image?url=https%3A%2F%2Fcdn.discordapp.com%2Favatars%2F335852358598918145%2Fa9178d0fac8b29f7ceeca957c253f5cb.webp&w=128&q=75)
driaug
6 months ago
I'm assuming you're talking about the gif at the top of the email right?
![driaug avatar](/_next/image?url=https%3A%2F%2Fcdn.discordapp.com%2Favatars%2F335852358598918145%2Fa9178d0fac8b29f7ceeca957c253f5cb.webp&w=128&q=75)
driaug
6 months ago
Which email client are you using to view the email, it renders fine for me in Gmail!
![andrewtimberlake avatar](/_next/image?url=https%3A%2F%2Fcdn.discordapp.com%2Favatars%2F530358055880359961%2F85f5954addccabc0d4b69e46a3866304.webp&w=128&q=75)
andrewtimberlake
6 months ago
I’m using Hey
![andrewtimberlake avatar](/_next/image?url=https%3A%2F%2Fcdn.discordapp.com%2Favatars%2F530358055880359961%2F85f5954addccabc0d4b69e46a3866304.webp&w=128&q=75)
andrewtimberlake
6 months ago
Thanks, it might be them who are messing up the GIF then. I’ll get on to their support.
![driaug avatar](/_next/image?url=https%3A%2F%2Fcdn.discordapp.com%2Favatars%2F335852358598918145%2Fa9178d0fac8b29f7ceeca957c253f5cb.webp&w=128&q=75)
driaug
6 months ago
Would mind sending me a picture of what it looks like for you? Does it render weird or not at all?
![driaug avatar](/_next/image?url=https%3A%2F%2Fcdn.discordapp.com%2Favatars%2F335852358598918145%2Fa9178d0fac8b29f7ceeca957c253f5cb.webp&w=128&q=75)
driaug
6 months ago
Just tried with Outlook on Windows which renders it fine as well :)
![andrewtimberlake avatar](/_next/image?url=https%3A%2F%2Fcdn.discordapp.com%2Favatars%2F530358055880359961%2F85f5954addccabc0d4b69e46a3866304.webp&w=128&q=75)
andrewtimberlake
6 months ago
It looks like their “anti-tracking” is changing the image
![Image](/_next/image?url=https%3A%2F%2Fcdn.trypile.com%2Fimages%2F1220359846910492738-0.png&w=3840&q=75)
![andrewtimberlake avatar](/_next/image?url=https%3A%2F%2Fcdn.discordapp.com%2Favatars%2F530358055880359961%2F85f5954addccabc0d4b69e46a3866304.webp&w=128&q=75)
andrewtimberlake
6 months ago
Thanks for checking in other email clients. I’ll send it out.